Some systems are under maintenance.

22 Oct 2026, 12:45 UTC The update of the systems is proceeding as planned. Concerns about the effectiveness of the security release have largely been resolved. A PHP core developer has confirmed an additional vulnerability, but it is unrelated to the previously announced issues and is not rated as critical. Most internal systems and other public services are back in operation. As no vendor patches are available yet for the regular status page, status updates will continue to be published on this page for the time being. The customer management portal and VPS management will remain offline for now while the situation continues to be monitored. A return to normal operation is planned for Sunday, 25 October 2026.

21 Oct 2026, 15:45 UTC There are indications that the published security release may not fully resolve the vulnerabilities. Until the situation has been clarified, all affected systems, including internal services and the customer management portal, will remain out of operation as a precaution. Further updates will be posted here.

21 Oct 2026, 15:00 UTC The update of the affected systems is proceeding as planned. Parts of the internal infrastructure are already back in operation. The security updates for the customer management portal have been applied. It will be released once the outstanding fixes for the underlying backend components are in place.

20 Oct 2026 The PHP-based public services were shut down as a precaution. VPS are not affected.

The PHP security team has published an unscheduled security release for two critical vulnerabilities, each rated CVSS 9.2. Read the announcement

To protect customer data, the PHP-based public services have been proactively shut down until the patches have been applied and verified. The VPS themselves are not affected and remain online. Only the VPS management interface is temporarily unavailable. Services will then be restored step by step. No definite time can be given at this point.

Appropriate action on customer-managed VPS systems is recommended as well.

In case of emergency: support@eth-services.de

As per latest update the feed A has been switched over to the grid at 19:24 with minor delay. feed B experienced a 2 hours delay as some parts on the BMS needed replacement.

As of 21:00 CET, both feeds are powered by the grid again.

While official confirmation from NTT is pending, We consider the situation resolved but remain on standby on-site for the next hour.

The building was total 10 days and 15 hours on generator power and no issues were experienced during the entire timeframe.

As per the latest update, the switchover to the grid has been postponed and is now scheduled for tomorrow. Generator power remains in place, and both feeds are available via redundant generators.

The planed maintenance on the battery system is in progress. We are awaiting further updates and remain on standby to intervene.

Original message from NTT:

Dear Client,

We would like to inform you about the current status of the power supply in buildings F and G.

The supply continues to be provided entirely by our generators. Sufficient fuel reserves are available on site; additional refuelling is also planned. The generators and the entire power infrastructure are monitored around the clock by NTT Global Data Centres.

Work on replacing the battery system has already begun and is progressing according to plan.

We currently expect to be able to restore the regular mains supply on Wednesday, 18 February 2026.

Should there be any changes, we will of course inform you immediately.

Thank you for your understanding.

Kind regards,
Technical Support Center on behalf of FRA1
Global Data Centers EMEA

The latest update from NTT remains in place, and no further changes have been reported at this time. Additional feedback is expected tomorrow. We have a technician on standby in Eschborn who is prepared to intervene promptly if necessary to ensure minimal disruption.

As per the latest update, parts of the battery system need replacement, which is currently planned for Monday. A change back to the grid is planned for Wednesday. As all customer systems are connected via A+B feeds, we currently do not expect any issues. However, an impact cannot be ruled out. We will monitor the situation closely.

Original message from NTT:

Site: FRA1
Address:
Datacenter Frankfurt, Eschborner Landstraße 100, 60489 Frankfurt am Main (FRA1)
Incident occurrence:
09.02.2026 05:10
Actual timestamp of message:
13.02.2026 13:22
Status Update Notification
Type: Utility Interruption
Class 3 Incident



Dear Client,

We would like to inform you about the current status of the power supply in buildings F and G.

The supply continues to be provided entirely by our generators. Sufficient fuel reserves are available on site in addition, we have planned further refueling as a precautionary measure. NTT Global Data Centers is monitoring the generators and the entire power infrastructure around the clock.

The power supply via the generators will remain guaranteed over the weekend. At the beginning of next week, we will reassess the situation and then provide you with another update or sooner if there are any relevant changes.

We currently plan to switch back to the regular grid supply on Wednesday, February 18, 2026. The necessary work to replace parts of the battery system is being prepared for Monday, February 16, 2026, and will be communicated in a timely manner. We will inform you promptly and without request of any changes to this indicative schedule.

Thank you for your understanding.

As per the latest update, Buildings F and G remain on generator power.

There is sufficient fuel supply on site, and further refuelling has been organised.

Original message from NTT:

Site: FRA1
Address:
Datacenter Frankfurt, Eschborner Landstraße 100, 60489 Frankfurt am Main (FRA1)
Incident occurrence:
09.02.2026 05:10
Actual timestamp of message:
12.02.2026 13:08
Status Update Notification
Type: Utility Interruption
Class 3 Incident



Dear Client,

We would like to inform you about the current status of the power supply in Building F/G.

The building continues to be fully powered by our generators. We have sufficient fuel capacity on site, and additional refuelling has been organised in case of need. During this time, the generators and the entire power supply are being continuously monitored by NTT.

We will keep you informed of further developments throughout the day.

Kind regards,
Technical Support Center on behalf of FRA1
Global Data Centers EMEA

As per the latest update, the switchover to the grid has been postponed. No issues are expected as a result, and Buildings F and G will remain on generator power until the grid work is completed.

Original message from NTT:

Site: FRA1
Address:
Datacenter Frankfurt, Eschborner Landstraße 100, 60489 Frankfurt am Main (FRA1)
Incident occurrence:
09.02.2026 05:10
Actual timestamp of message:
10.02.2026 17:46
Status Update Notification
Type: Utility Interruption
Class 3 Incident



Dear Client,

We would like to inform you that the FG building will continue to be powered entirely by our generators.

Due to unplanned switching disruptions, this measure is necessary to avoid any risks associated with a premature return to the grid operator's regular power supply, especially during the current switching and shutdown work.

We will only return to normal operation once the work has been successfully completed and the regular grid supply has been restored in a stable manner.

Please do not hesitate to contact us at any time if you have any questions.

Kind regards,
Technical Support Center on behalf of FRA1
Global Data Centers EMEA

The power outage of Feed B in Building E has been resolved without any service interruptions.

The latest update for Building F remains in place, as it continues to be powered by generators. A switchover to the grid is planned for this evening.

The latest update for Building F remains unchanged.

There is an ongoing power outage affecting one feed in Building E due to a failed battery string. While we are not currently directly impacted, the XC B-side to carrier Cogent and NTT are terminated in Building E, which means their equipment is likely operating on degraded power feeds.

At this time, we do not expect any issues.

As of the latest update, several buildings have been swapped to on-grid again. Building F, where our equipment is housed, is currently still on generator power and is expected to be switched to grid tomorrow.

Original message from NTT:

Dear Client,

We would like to inform you that building F/G will continue to be powered entirely by our generators due to unplanned switching disruptions. This measure is intended to avoid any risks associated with a premature return to the grid operator's regular power supply, particularly during the current switching and shutdown work.

Generator operation will be maintained until the shutdown planned by our grid operator for tomorrow afternoon is complete. Only after the successful completion of this work and a stable restoration of the regular grid supply will we return to normal operation.

Please do not hesitate to contact us if you have any questions.

Kind regards,
Technical Support Center on behalf of FRA1
Global Data Centers EMEA

We have been informed by NTT GDC that there is ongoing power maintenance on both feeds, during which external grid connectivity has been cut to perform maintenance on the grid handover.

At this time, the entire campus is running on generators, and transfer back to the grid will be performed once maintenance is completed.

While the situation is being closely monitored by NTT on-site staff and no issues are expected, this is an out-of-the-ordinary situation and therefore a risk of impact remains.

Original message by NTT:

Site: FRA1
Address:
Datacenter Frankfurt, Eschborner Landstraße 100, 60489 Frankfurt am Main (FRA1)
Incident occurrence:
09.02.2026 05:10
Actual timestamp of message:
09.02.2026 05:32
Initial Notification
Type: Utility Interruption
Class 3 Incident



Dear Client,

We would like to inform you that the planned changeover to generator operation has been successfully completed.

The entire campus is currently running in backup power mode and is fully supplied by the emergency power system.

The return to normal utility power will take place once clearance is granted and reconnection is carried out by the responsible grid operator.

If you notice any technical limitations, please contact us at dc.emea.support@global.ntt

Kind regards,
Technical Support Center on behalf of FRA1
Global Data Centers EMEA

Update 1:

Site: FRA1
Address:
Datacenter Frankfurt, Eschborner Landstraße 100, 60489 Frankfurt am Main (FRA1)
Incident occurrence:
09.02.2026 05:10
Actual timestamp of message:
09.02.2026 10:38
Status Update Notification
Type: Utility Interruption
Class 3 Incident



Dear Client,

We would like to inform you that all generators, UPS systems and emergency power generators are currently operating as planned and without restrictions.

All systems are continuously monitored. In the event of a status change or failure, our technicians are on standby at all times.

We will, of course, inform you immediately should the current status change.

Kind regards,
Technical Support Center on behalf of FRA1
Global Data Centers EMEA