Some systems are experiencing issues.
Status of AS200462
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Our DE-CIX ports in Hamburg, Düsseldorf, and Munich are currently disabled due to multiple ongoing maintenance activities on the DE-CIX side.
Instead of draining and restoring the ports for each individual maintenance window, we’ve decided to keep them disabled until all planned maintenance work has been completed. The current expectation is for the maintenance to be finished by the end of August.
No customer impact is expected.
The ports will be re-enabled once all maintenance activities have been completed.
The incident has been resolved.
Upstream confirmed the issue and is preparing a hotfix.
Upstream is checking for logic errors on backup creation.
Enduser capability to create new backups has been restored, but may still be impacted from inconsistency. The recommendation to create backups from within VPS itself remains in place.
Enduser capability to restore backups remain disabled. Please check with support in case a restore is required.
We are currently observing a faulty patch from virtualization upstreams on the backup logic which falsely interprets an exit code from a sanity check, leading to potential inconsistency of created backups. From current log validation, only a small subset of VMs are impacted by this.
A ticket with the upstream has been opened and we are awaiting feedback.
For the moment, end-user capability to create and restore backups have been disabled. Scheduled weekly backups continue to run normal, but may be impacted from the same bug. We suggest users create their own backup from within the systems to be on the safe side.
In case a restore of such automatic backup is needed, please open a support ticket and we will validate the consistency before initiating a restore.