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INC: Outage of various carriers due to power outage in EQ FR5

1 year ago 2025-08-04 09:30 UTC
Fixed

Fixed

1 year ago 2025-08-04 13:44 UTC

Carrier are stable since recovery. We consider the situation resolved.

RFO from Orange:

there was a Provider data center power maintenance which was supposed to affect only one PDU and 2nd PDU was supposed to be available, however after the first PDU went down, there was a power surge which impacted surviving PDU and caused Router isolation

Technicians turned PDU on manually to restore the device.

Also our provider confirmed that Power Maintenance has also been completed

Watching

1 year ago 2025-08-04 11:47 UTC

Orange saw recovery ~ 10:20 UTC Arelion recovered ~ 10:40 UTC

RFO has been requested.

We will monitor the situation further but do not expect any service disruption.

Reported

1 year ago 2025-08-04 09:30 UTC

We are currently observing ongoing outage of various carriers due to partial power outage in Equinix FRA5 within one carrier colo.

Due to redundancy concept, even the outage of multiple carriers has no noticeable impact for production traffic and was automatically shifted towards other carriers.

We will monitor the situation closely.