Fixed
Sparkle has implemented various changes that resolve the situation. BGP has been enabled again, and the situation is stable. We will monitor the situation carefully and intervene when necessary.
Investigating
The latest update remains in place. Sparkle NOC applied various changes, which remain unsuccessful. The carrier remains drained until restoration is in place. No customer impact is expected at this point.
Reported
After further communication, Sparkle installed another faulty configuration change, resulting in blackholing of egress traffic. Currently, BGP is disabled and traffic is flowing via alternative paths to mitigate the impact.
Customers traversing the Sparkle backbone may have experienced packet loss between 10:30 UTC and 12:30 UTC.
We are in constant contact with the Sparkle NOC to address the issue, and we apologize for the inconvenience caused.
Fixed
Sparkle has reverted the faulty changes and sessions have been enabled again.
Reported
We are currently observing a partial null route of traffic via Carrier Sparkle due to a false configuration change on Sparkle’s side. BGP has been drained, and the impact is mitigated for the moment. We will get in touch with the Sparkle NOC for a permanent solution.