ETH-Services Status

As per the latest update, the switchover to the grid has been postponed. No issues are expected as a result, and Buildings F and G will remain on generator power until the grid work is completed.

Original message from NTT:

Site: FRA1
Address:
Datacenter Frankfurt, Eschborner Landstraße 100, 60489 Frankfurt am Main (FRA1)
Incident occurrence:
09.02.2026 05:10
Actual timestamp of message:
10.02.2026 17:46
Status Update Notification
Type: Utility Interruption
Class 3 Incident



Dear Client,

We would like to inform you that the FG building will continue to be powered entirely by our generators.

Due to unplanned switching disruptions, this measure is necessary to avoid any risks associated with a premature return to the grid operator's regular power supply, especially during the current switching and shutdown work.

We will only return to normal operation once the work has been successfully completed and the regular grid supply has been restored in a stable manner.

Please do not hesitate to contact us at any time if you have any questions.

Kind regards,
Technical Support Center on behalf of FRA1
Global Data Centers EMEA

The power outage of Feed B in Building E has been resolved without any service interruptions.

The latest update for Building F remains in place, as it continues to be powered by generators. A switchover to the grid is planned for this evening.

The latest update for Building F remains unchanged.

There is an ongoing power outage affecting one feed in Building E due to a failed battery string. While we are not currently directly impacted, the XC B-side to carrier Cogent and NTT are terminated in Building E, which means their equipment is likely operating on degraded power feeds.

At this time, we do not expect any issues.

As of the latest update, several buildings have been swapped to on-grid again. Building F, where our equipment is housed, is currently still on generator power and is expected to be switched to grid tomorrow.

Original message from NTT:

Dear Client,

We would like to inform you that building F/G will continue to be powered entirely by our generators due to unplanned switching disruptions. This measure is intended to avoid any risks associated with a premature return to the grid operator's regular power supply, particularly during the current switching and shutdown work.

Generator operation will be maintained until the shutdown planned by our grid operator for tomorrow afternoon is complete. Only after the successful completion of this work and a stable restoration of the regular grid supply will we return to normal operation.

Please do not hesitate to contact us if you have any questions.

Kind regards,
Technical Support Center on behalf of FRA1
Global Data Centers EMEA

We have been informed by NTT GDC that there is ongoing power maintenance on both feeds, during which external grid connectivity has been cut to perform maintenance on the grid handover.

At this time, the entire campus is running on generators, and transfer back to the grid will be performed once maintenance is completed.

While the situation is being closely monitored by NTT on-site staff and no issues are expected, this is an out-of-the-ordinary situation and therefore a risk of impact remains.

Original message by NTT:

Site: FRA1
Address:
Datacenter Frankfurt, Eschborner Landstraße 100, 60489 Frankfurt am Main (FRA1)
Incident occurrence:
09.02.2026 05:10
Actual timestamp of message:
09.02.2026 05:32
Initial Notification
Type: Utility Interruption
Class 3 Incident



Dear Client,

We would like to inform you that the planned changeover to generator operation has been successfully completed.

The entire campus is currently running in backup power mode and is fully supplied by the emergency power system.

The return to normal utility power will take place once clearance is granted and reconnection is carried out by the responsible grid operator.

If you notice any technical limitations, please contact us at dc.emea.support@global.ntt

Kind regards,
Technical Support Center on behalf of FRA1
Global Data Centers EMEA

Update 1:

Site: FRA1
Address:
Datacenter Frankfurt, Eschborner Landstraße 100, 60489 Frankfurt am Main (FRA1)
Incident occurrence:
09.02.2026 05:10
Actual timestamp of message:
09.02.2026 10:38
Status Update Notification
Type: Utility Interruption
Class 3 Incident



Dear Client,

We would like to inform you that all generators, UPS systems and emergency power generators are currently operating as planned and without restrictions.

All systems are continuously monitored. In the event of a status change or failure, our technicians are on standby at all times.

We will, of course, inform you immediately should the current status change.

Kind regards,
Technical Support Center on behalf of FRA1
Global Data Centers EMEA